Privacy Policy

This Privacy Policy describes how Ello.pk (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our multi-vendor marketplace.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

• Personal Identification Information: Name, email address, shipping address, billing address, and phone number.
• Account Credentials: Usernames and passwords used to access your account.
• Transaction Data: Details about payments to and from you and other details of products you have purchased from vendors on our platform.
• Technical Data: IP address, browser type, time zone setting, and location data.
• Usage Data: Information about how you use our website, products, and services.

2. How We Use Your Information

We use the collected data for various purposes, including:

• Order Fulfillment: To process and deliver your orders and manage payments.
• Account Management: To manage your registration as a user of the marketplace.
• Customer Support: To provide support and respond to your inquiries.
• Marketing and Promotions: To provide you with news, special offers, and general information about other goods and services we offer (with your consent).
• Service Improvement: To monitor usage and improve the functionality and user experience of Ello.pk.

3. Sharing Your Information (Multi-Vendor Disclosure)

As a multi-vendor marketplace, your information is shared in the following ways:

• With Vendors: When you make a purchase, your name, shipping address, and contact details are shared with the specific vendor(s) from whom you bought the items so they can fulfill and ship your order.
• Service Providers: We may share data with third-party companies that perform services on our behalf, such as payment processing (e.g., payment gateways) and delivery services.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4. Data Security

The security of your data is important to us. We implement a variety of security measures to maintain the safety of your personal information. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Cookies

Ello.pk uses “Cookies” to enhance your experience. Cookies are small files placed on your device to track activity on our Site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access, update, or delete the information we have on you.
• The right of rectification (to have your information corrected).
• The right to object to or restrict our processing of your personal data.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

8. Contact Us

If you have any questions about this Privacy Policy, you can contact us at:

• Email: support@ello.pk
• Website: https://ello.pk/contact