Shipping Policy & Rates

Thank you for shopping at Ello.pk! We deliver across Pakistan, bringing products from top independent sellers straight to your doorstep. Because we operate as a multi-vendor marketplace, shipping rates and delivery times may vary depending on the vendor’s location and your delivery address.

Please review our shipping guidelines below to understand how your orders are processed and delivered.

1. Shipping Zones & Rates

We partner with reliable courier services to ensure safe delivery across Pakistan. Shipping charges are calculated at checkout based on the weight of the items, the vendor’s location, and your delivery destination.

Standard Shipping Rates Overview

Below is our standard shipping fee structure (actual rates will be finalized at checkout):

Note: Heavy or bulky items may incur additional weight-based shipping fees, which will be explicitly displayed before you complete your payment.

Shipping & Delivery Time

At Ello.pk, we work with both local Pakistani sellers and international fulfillment partners to offer a wide range of products.

Estimated delivery times are as follows:

• Local Products (Pakistan): Orders fulfilled by local sellers are typically delivered within 3–9 business days.
• International Products: Products shipped by our international fulfillment partners (including CJdropshipping) are typically delivered within 8–15 business days. Delivery times may vary slightly depending on customs clearance, courier operations, or unforeseen circumstances.

Please note that the estimated delivery times are calculated from the date your order is confirmed and shipped. Customers will receive tracking information (where available) once their order has been dispatched.

If your order contains both local and international items, they may be shipped separately and delivered at different times.

2. Important Note for Multi-Vendor Orders

Because Ello.pk hosts multiple independent sellers, your shopping cart may contain products from different vendors.

How this affects your shipping:

• Separate Shipments: If you purchase items from Vendor A and Vendor B, your items will be shipped separately from their respective locations. You will receive multiple packages at different times.
• Combined Shipping Fees: Shipping fees are calculated per vendor. If you buy from multiple vendors, the total shipping fee at checkout will be the sum of the individual shipping costs from each seller.

3. Order Processing Time

• Vendor Processing: Once your order is confirmed, the respective vendor requires 1 to 2 business days to pack and hand over the item to our courier partner.
• Order Cut-off: Orders placed after 4:00 PM or on Sundays/Public Holidays will begin processing on the next business day.

4. Cash on Delivery (COD) & Pre-paid Orders

We offer both Cash on Delivery (COD) and secure online prepaid options (Credit/Debit Card, Mobile Wallets, Bank Transfer).

• For COD orders, please ensure you or someone you trust is available at the provided address with the exact cash amount to receive the package.
• Couriers are strictly instructed not to allow packages to be opened before payment is made. For any issues with the item after opening, please refer to our 7-Day Return Policy.

5. Order Tracking

Once a vendor ships your package, you will receive a shipping confirmation message via SMS and/or email containing a unique Tracking ID and a link to track your shipment in real-time. You can also monitor your order status directly from your Ello.pk account dashboard.

6. Undelivered Packages & Re-routing

Our courier partners will attempt to deliver your package up to 2 or 3 times before returning it to the vendor.

• Please ensure your phone number, shipping address, and nearby landmarks are accurate during checkout to avoid delivery failures.
• Ello.pk cannot change the delivery address once the package has been dispatched from the vendor’s facility.

7. Need Assistance?

If your delivery is delayed, or if you have any questions regarding your shipping charges, please reach out to our customer care team:

• Email Support: support@ello.pk
• Contact Page: https://ello.pk/contact

Note: We strive to deliver all orders within the estimated timeframes. However, delays caused by customs inspections, public holidays, weather conditions, or courier service disruptions are beyond our control. If your order is delayed, our customer support team will assist you with updates and resolution.